ONE RING & CO
LEGAL PACK
Last updated: 26 September 2026
This document contains separate website policies and legal pages for ONE RING AND CO.
1. TERMS & CONDITIONS
These Terms & Conditions apply to purchases made from ONE RING AND CO.
Please read them carefully before placing an order. By placing an order with us, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects your statutory rights.
1.1 ABOUT US
ONE RING AND CO is the trading name of Adam van Loen, operating as a sole trader.
Business address:
41 Beech Avenue
Radlett
Hertfordshire
WD7 7DD
United Kingdom
Email: studio@oneringandco.com
Throughout these Terms & Conditions, references to “ONE RING AND CO”, “ONE RING”, “we”, “us” and “our” refer to Adam van Loen trading as ONE RING AND CO.
1.2 OUR PRODUCT
ONE RING AND CO offers a laboratory-grown diamond engagement ring in a choice of white or yellow gold.
The product page will state the specifications applicable to the ring, including the laboratory-grown diamond specification, precious metal, ring size options, certification and other relevant product information.
Our rings are made following your order.
We aim to describe our products accurately and provide the information you need to understand what you are purchasing.
1.3 LABORATORY-GROWN DIAMONDS
The diamond supplied with your ONE RING is a laboratory-grown diamond.
We use the terms “laboratory-grown” or “lab-grown” throughout our website and communications to distinguish our diamonds from naturally mined diamonds.
The diamond specification applicable to your order will be stated on the product page and/or order confirmation.
1.4 DIAMOND CERTIFICATION
Where stated on the product page, your ONE RING will be supplied with an independent diamond grading certificate.
The grading certificate relates to the individual diamond identified by the certificate number.
Diamond grading is carried out by the relevant independent grading laboratory, which is responsible for the grading information contained in its certificate.
Where the product page specifies a particular grading laboratory, diamond colour, clarity, carat weight or other grading characteristic, the diamond supplied will conform to the specification forming part of your order.
1.5 PLACING AN ORDER
To order your ONE RING, you will select your preferred gold colour and follow one of the available sizing routes.
You may be offered:
SIZE FIRST – receive a ONE RING SIZING KIT before your ring is made; or
KNOW YOUR SIZE? – provide your chosen ring size when placing your order.
Please check all order information carefully before completing checkout.
Our checkout process gives you the opportunity to review your order and correct errors before making payment.
By completing checkout using the final payment button, you acknowledge that you are placing an order that requires payment.
Once payment has been successfully processed, we will send you an order confirmation by email.
We reserve the right to decline or cancel an order where:
payment has not been authorised;
there has been an obvious pricing or product-information error;
we are unable to obtain or manufacture the product;
we reasonably suspect fraud or unauthorised payment; or
we are otherwise legally unable to fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount paid.
1.6 PRICES
Prices are displayed in GBP (£).
The total amount payable by you, including applicable taxes and any delivery charges, will be shown before you complete your purchase.
We may change our prices from time to time. A price change will not affect an order that we have already accepted.
We take reasonable care to ensure prices displayed on our website are correct.
If an obvious pricing error occurs, we may contact you before fulfilling the order and give you the opportunity to purchase the product at the correct price or cancel the order.
1.7 PAYMENT
Payment must be made in full when placing your order unless we expressly state otherwise.
Available payment methods will be displayed during checkout.
Payment processing may be provided by a third-party payment provider.
We do not normally receive or store your complete payment-card details.
Your payment provider may apply its own terms and privacy policy to your transaction.
1.8 RING SIZING
Ring sizing is personal and can vary between countries, jewellers, measuring tools and measuring methods.
Fit can also be affected by finger shape, temperature, swelling, time of day and personal preference.
For these reasons, a ring size cannot guarantee a particular subjective fit.
SIZE FIRST
If you choose SIZE FIRST, we will send you a ONE RING SIZING KIT before your ring is made.
You will use the Sizing Kit to help determine the ring size you would like us to manufacture.
You must then confirm your chosen final ring size to us in accordance with the instructions provided.
We will manufacture your ONE RING to the size you confirm.
KNOW YOUR SIZE?
If you already know the size you wish to order, you can provide that size when placing your order.
We will manufacture your ONE RING to the size selected in your order.
1.9 SIZING KIT, FIT & REFIT RESPONSIBILITY
The ONE RING SIZING KIT is designed to help you choose the size you would like us to manufacture.
We cannot guarantee that your ring will not need adjusting after you receive it.
Using the ONE RING SIZING KIT does not guarantee a perfect fit.
Finger size and preferred fit can vary for a number of reasons, including finger shape, temperature, swelling, time of day and personal preference. A ring that corresponds to the size selected using the Sizing Kit may therefore still feel too tight, too loose or simply not fit in the way you prefer.
Whether you use the ONE RING SIZING KIT or provide your size directly, you are responsible for confirming the final ring size you would like us to manufacture.
If we manufacture your ONE RING to the size you confirmed and the ring later needs to be made larger or smaller, the adjustment is treated as a separate refit service.
ONE RING AND CO does not cover the cost of resizing or refitting a ring where the ring has been manufactured to the size confirmed by you. This applies even if you used the ONE RING SIZING KIT before your ring was made.
Any refit or resize required after delivery must therefore be paid for separately by you at the applicable price.
The Sizing Kit is intended to improve the likelihood of selecting a suitable size, but it is not a fit guarantee and does not include free resizing.
This does not affect your statutory rights where the ring is faulty, has been manufactured to a different size from the size you confirmed, or otherwise does not conform to your order.
1.10 REFIT SERVICE & CHARGES
Refitting is a separate, paid service and is not included in the purchase price of your ONE RING.
If your ONE RING has been correctly manufactured to the size you confirmed but you later require a different size, you may use one of the refit options offered by ONE RING AND CO, subject to availability and the suitability of the requested adjustment.
PARTNER JEWELLER REFIT
Where available, you may take your ONE RING to one of our partner jewellers.
Current partner-jeweller refit charges are:
Yellow gold: £55
White gold: £65
We will provide the relevant partner-jeweller details and instructions.
INSURED POSTAL REFIT
Where available, we may arrange an insured postal refit service.
Current insured postal refit charges are:
Yellow gold: £100
White gold: £110
We will provide the relevant postage, packaging and return instructions.
The applicable refit price and service details will be confirmed before you purchase the service.
Refit prices may change for future refit requests. Any change will not affect a refit service you have already purchased.
Some size changes may not be technically appropriate or possible without remaking or replacing part of the ring. If that applies, we will explain the available options and any additional cost before any work is carried out.
These charges apply where the ring was correctly manufactured to the size confirmed by you. They do not limit your statutory rights where the ring is faulty, incorrectly manufactured or otherwise does not conform to the contract.
1.11 PRODUCTION & APPROXIMATE DELIVERY
Your ONE RING is made following your order.
Our usual production and delivery timeframe is approximately 4 weeks.
If you choose SIZE FIRST, the approximately 4-week timeframe will normally begin once you have confirmed your final ring size to us.
If you choose KNOW YOUR SIZE?, the approximately 4-week timeframe will normally begin once your order has been accepted and we have the information needed to begin production.
The 4-week timeframe is an estimate and is not a guaranteed delivery date.
Production, hallmarking, quality checks, supplier availability, shipping or other circumstances may occasionally cause an order to take longer.
If we become aware of a material delay affecting your order, we will contact you.
If we expressly agree a guaranteed delivery date with you, that agreed date will apply.
1.12 ORDER CHANGES
If you need to change information relating to your order, contact us as soon as possible at studio@oneringandco.com.
We cannot guarantee that an order can be changed once production has begun.
If we are able to accommodate a requested change after work has started, additional costs may apply. We will tell you about any additional charge before agreeing the change.
Nothing in this section removes any cancellation right that applies to you by law.
1.13 DELIVERY
Available delivery arrangements and any applicable charges will be shown before you complete your purchase.
We will provide dispatch or tracking information where available.
Please ensure your name, address and other delivery information are correct before submitting your order.
We are not responsible for delays caused by incorrect or incomplete delivery information supplied by you, although we will take reasonable steps to help resolve delivery problems.
The ring remains at our risk until it is delivered to you or to a person you have identified to receive it on your behalf, except where applicable law provides otherwise.
1.14 CHANGE-OF-MIND RETURNS
We offer a 14-day change-of-mind return period for eligible ONE RING purchases.
You must tell us that you wish to return your ONE RING within 14 days after receiving it.
To request a return, contact studio@oneringandco.com and include your name and order number.
Where you have a statutory right to cancel under applicable consumer law, nothing in these Terms restricts that right.
Where a statutory cancellation exception applies, any additional change-of-mind return right expressly offered by ONE RING AND CO is governed by the conditions of that return policy.
We will provide the appropriate return address and instructions.
1.15 RETURN POSTAGE
For a change-of-mind return, you are responsible for the cost of returning your ONE RING unless applicable law requires otherwise.
Because of the value of the product, the ring must be returned using an appropriately tracked and insured delivery service.
Depending on where inspection or processing takes place, the return address may be outside the United Kingdom.
We will tell you the correct return address before you send the ring.
We may offer to arrange suitable insured return delivery for you. If we do, the price will be confirmed before you choose that service.
Different rules apply where your ONE RING is faulty, damaged, incorrectly supplied or not as described.
1.16 INSPECTION SEAL
Your ONE RING may arrive with a ONE RING Inspection Seal attached.
We recommend leaving the Inspection Seal attached while inspecting and trying on your ring.
Removing the Inspection Seal does not automatically remove a statutory cancellation right where one applies.
You may handle and try on the ring to the extent reasonably necessary to establish its nature, characteristics and fit.
Returned rings will be inspected.
Where permitted by law, if a ring has been worn, damaged, altered or handled beyond what was reasonably necessary to inspect it and this has reduced its value, we may make an appropriate deduction from the refund.
1.17 RETURNING YOUR ONE RING
Please package your ONE RING securely and follow the return instructions we provide.
Unless inappropriate in the circumstances, please return the ring together with the items supplied with it, including:
ring box;
diamond grading certificate;
supplied documentation; and
other accessories supplied as part of the order.
If an original diamond grading certificate or another item materially associated with the value of the ring is not returned, this may affect the value of the returned goods and, where legally permitted, may be reflected in the refund.
1.18 REFUNDS
Where you validly exercise a statutory right to cancel, we will provide the refund required by law.
Where applicable, this includes the price paid for the goods and the cost of our standard outbound delivery option.
If you chose a more expensive delivery method than our standard option, we are not required to refund the additional amount above the standard delivery charge where the law permits.
Refunds will normally be issued using the same payment method used for the original transaction unless otherwise agreed.
Where permitted by law, we may withhold a refund until we have received the returned goods or you provide evidence that you have sent them back.
Where legally permitted, we may make a deduction for any reduction in value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and fit of the ring.
1.19 FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED PRODUCTS
We are under a legal duty to supply goods that conform to the contract.
If your ONE RING:
is faulty;
arrives damaged;
is not as described;
does not correspond with the agreed specification;
has been manufactured to a different ring size from the size you confirmed; or
is not the product you ordered,
please contact studio@oneringandco.com.
We may ask for photographs, measurements or other reasonable information to help us understand the problem.
Where we are legally responsible for the return of faulty or non-conforming goods, we will bear reasonable return costs where required by law.
Depending on the circumstances and your statutory rights, you may be entitled to remedies including repair, replacement, price reduction or refund.
1.20 PRODUCT IMAGES, AI-GENERATED CONTENT & APPEARANCE
Some images, lifestyle images, illustrations or other visual content used on the ONE RING AND CO website, advertising or social media may be created or enhanced using artificial intelligence.
We use these images to represent the intended appearance, style and presentation of ONE RING as accurately as reasonably possible.
However, AI-generated or AI-enhanced imagery is illustrative and may not reproduce every physical detail of the finished ring exactly.
The appearance of a ring may also vary because of lighting, photography, image processing, screen settings, scale, perspective and the individual visual characteristics of a diamond.
Gold colour may appear differently depending on lighting and screen settings.
Minor visual differences may therefore occur between imagery shown online and the physical ring you receive.
The product description, specifications and order confirmation form part of the description of the product you are purchasing.
Nothing in this section allows us to supply a product that does not conform to the description or specification forming part of your contract.
1.21 DIAMOND CHARACTERISTICS
Individual laboratory-grown diamonds of the same stated grade may display minor visual differences.
Where a specific graded diamond and certificate are allocated to your order, the certificate supplied relates to that diamond.
Nothing in this section allows us to supply a product that does not comply with the specification forming part of your contract.
1.22 CARE & WEAR
Fine jewellery should be treated with appropriate care.
Damage occurring after delivery as a result of accidents, misuse, inappropriate care, normal wear and tear or third-party alterations may not constitute a manufacturing fault.
Nothing in this section affects your statutory rights where a fault existed when the ring was supplied.
1.23 THIRD-PARTY ALTERATIONS
If you independently instruct another jeweller or third party to alter, repair or resize your ONE RING outside a service arranged by us, we are not responsible for damage or problems caused by that third party's work.
Third-party work does not remove any rights you may have in relation to a separate fault for which we remain legally responsible.
1.24 WEBSITE INFORMATION
We take reasonable care to keep information on our website accurate and up to date.
We may change product information, availability, website content, refit options and prices from time to time.
Changes will not retrospectively alter an order already accepted by us except where required by law or expressly agreed with you.
1.25 PROMOTIONS
From time to time we may offer promotional codes or other offers.
Any specific conditions applicable to an offer will be made clear when the offer is made.
Unless otherwise stated, promotional codes have no cash value and cannot be exchanged for cash.
We reserve the right to withdraw or correct a promotion where there has been an obvious error, fraud or misuse, provided this does not interfere with rights already acquired under an accepted contract.
1.26 OUR LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
Where you are purchasing as a consumer, we are not responsible for business losses such as loss of profit, revenue, business opportunity or commercial interruption.
1.27 EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for a delay or failure caused by circumstances outside our reasonable control where the law permits.
If such an event materially affects our ability to fulfil your order, we will contact you and take reasonable steps to minimise the effect of the delay.
Your statutory rights remain unaffected.
1.28 COMPLAINTS
If you have a complaint about an order, product or service, contact:
Please include your name, order number where applicable and details of your concern.
We will review your complaint and aim to respond within a reasonable period.
1.29 GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.
If you live elsewhere in the United Kingdom, you retain any mandatory consumer rights and protections available to you under the laws applicable where you live.
Nothing in these Terms limits rights that cannot legally be excluded.
1.30 CONTACT
ONE RING AND CO
Adam van Loen, trading as ONE RING AND CO
41 Beech Avenue
Radlett
Hertfordshire
WD7 7DD
United Kingdom
Email: studio@oneringandco.com
2. DELIVERY & RETURNS POLICY
This page is a plain-English summary of our delivery, sizing, refit and returns process. Our Terms & Conditions contain the full contractual terms.
DELIVERY
Your ONE RING is made following your order.
Our usual production and delivery timeframe is approximately 4 weeks.
If you choose SIZE FIRST, this timeframe will normally begin once you confirm your final ring size.
The 4-week timeframe is an estimate rather than a guaranteed delivery date.
We will provide tracking information where available once your ring has been dispatched.
SIZE FIRST
If you choose SIZE FIRST, we send you the ONE RING SIZING KIT before your ring is made.
You use the kit to help choose the size you would like us to manufacture and then confirm that size to us.
The sizing kit is designed to help you choose a suitable size, but it does not guarantee a perfect fit.
KNOW YOUR SIZE?
If you already know the size you want, you can select it when ordering and we will make your ONE RING to that size.
REFITS
We cannot guarantee that a ring will never need adjusting.
Finger size and preferred fit can change or vary, even where our Sizing Kit has been used.
If your ring is correctly made to the size you confirmed but you later require a different size, the refit is a separate paid service.
We do not cover the cost of a refit simply because the ring requires a different fit after delivery, including where you used the ONE RING SIZING KIT.
Current refit options are:
Partner jeweller
Yellow gold: £55
White gold: £65
Insured postal refit
Yellow gold: £100
White gold: £110
If we manufacture your ring to a different size from the size you confirmed, or the ring is otherwise faulty or non-conforming, your statutory rights are unaffected.
CHANGE-OF-MIND RETURNS
We offer a 14-day change-of-mind return period for eligible ONE RING purchases.
You must tell us within 14 days after receiving your ring that you wish to return it.
Email studio@oneringandco.com with your name and order number.
We will provide the return address and instructions.
RETURN DELIVERY
For change-of-mind returns, you are responsible for the cost of return delivery unless applicable law requires otherwise.
Because of the value of the ring, returns must use an appropriately tracked and insured service.
Depending on where inspection or processing takes place, the return address may be outside the UK.
We may offer to arrange insured return delivery for you at your cost.
INSPECTION SEAL
Your ONE RING may arrive with an Inspection Seal attached.
We recommend leaving it attached while checking the appearance and fit.
Removing the seal does not automatically remove a statutory cancellation right where one applies.
However, if the ring has been worn, altered, damaged or handled beyond what was reasonably necessary to inspect it, a lawful deduction may be made for any resulting reduction in value.
FAULTY OR INCORRECT PRODUCTS
If your ring is faulty, damaged, not as described, manufactured to the wrong confirmed size or otherwise does not conform to your order, contact studio@oneringandco.com.
Your statutory consumer rights remain unaffected.
3. PRIVACY POLICY
WHO WE ARE
ONE RING AND CO is the trading name of Adam van Loen, operating as a sole trader.
For the purposes of UK data protection law, Adam van Loen trading as ONE RING AND CO is the data controller responsible for your personal information.
Business address:
41 Beech Avenue
Radlett
Hertfordshire
WD7 7DD
United Kingdom
Email: studio@oneringandco.com
INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect:
your name;
email address;
telephone number;
billing address;
delivery address;
order information;
ring size;
product preferences;
transaction and payment information;
correspondence with us;
return and refit information;
marketing preferences;
IP address;
browser and device information;
website usage information; and
cookie and similar technology information.
We generally do not receive or store your complete payment-card details. Payments are processed through third-party payment providers.
HOW WE COLLECT INFORMATION
We may collect information directly from you when you:
place an order;
request a sizing kit;
confirm a ring size;
contact us;
complete a form;
request a return or refit;
sign up for marketing; or
otherwise provide information to us.
We may also receive technical and transaction information from service providers that help us operate our website, process payments, deliver orders, prevent fraud or provide analytics.
HOW WE USE YOUR INFORMATION
We may use personal information to:
process and fulfil orders;
manufacture and size your ring;
take and confirm payment;
arrange delivery;
send order updates;
send and manage sizing kits;
provide refit services;
process returns and refunds;
provide customer support;
prevent and investigate fraud;
maintain business and accounting records;
comply with legal and regulatory obligations;
protect our business and customers;
operate and improve our website;
understand website usage;
measure advertising performance; and
send marketing communications where permitted.
LEGAL BASES
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to enter into or perform our contract with you.
Legal obligation – where we must process or retain information to comply with law.
Legitimate interests – where processing is reasonably necessary for our business interests and those interests are not overridden by your rights.
Consent – where the law requires us to obtain your consent, including for certain marketing or tracking activities.
WHO WE SHARE INFORMATION WITH
We may share information where reasonably necessary with organisations that help us operate ONE RING AND CO, including:
website and ecommerce platform providers;
payment processors;
jewellery manufacturers and suppliers;
specialist jewellers and refit providers;
couriers and delivery companies;
fulfilment providers;
email and communication providers;
website hosting providers;
analytics providers;
advertising providers where permitted;
fraud-prevention providers;
accountants;
legal advisers;
insurers; and
regulators, courts or law-enforcement bodies where required.
We do not sell your personal information.
INTERNATIONAL TRANSFERS
Some suppliers or technology providers may operate outside the United Kingdom.
Where personal information is transferred internationally, we will use appropriate safeguards where required by applicable data protection law.
DATA RETENTION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet legal, accounting, tax, fraud-prevention and dispute-handling requirements.
Further information is provided in our separate Data Protection & Retention Policy.
YOUR RIGHTS
Depending on the circumstances, you may have rights to:
access personal information we hold about you;
correct inaccurate information;
complete incomplete information;
request deletion in certain circumstances;
restrict processing in certain circumstances;
object to certain processing;
receive certain information in a portable format;
withdraw consent where processing relies on consent; and
object to direct marketing.
To exercise a right, contact studio@oneringandco.com.
We may need to verify your identity.
COMPLAINTS
If you are concerned about how we use your personal information, please contact us first.
You also have the right to complain to the Information Commissioner's Office (ICO).
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the date of the most recent update.
4. DATA PROTECTION & RETENTION POLICY
This policy explains in more detail how ONE RING AND CO approaches the storage, security, retention and deletion of personal information.
DATA PROTECTION PRINCIPLES
We aim to process personal information lawfully, fairly and transparently.
We aim to collect only information that is reasonably necessary for the relevant purpose and to keep information accurate and appropriately protected.
DATA WE NEED TO FULFIL AN ORDER
To fulfil an order we may need information including:
customer name;
contact details;
billing and delivery information;
order details;
ring size;
product selection;
payment status;
delivery information; and
communications relevant to the order.
This information may be shared with appropriate service providers where necessary to manufacture, process, deliver or service your order.
PAYMENT DATA
Payment-card information is generally collected and processed directly by our payment provider.
ONE RING AND CO does not ordinarily receive or store your complete payment-card number or security code.
SECURITY
We take reasonable technical and organisational measures designed to protect personal information from:
unauthorised access;
accidental loss;
misuse;
alteration;
destruction; and
unauthorised disclosure.
No electronic storage or internet transmission system can be guaranteed to be completely secure.
RETENTION
Different types of information may be retained for different periods depending on why we hold it.
We may retain:
order, payment and transaction records for accounting, tax and legal purposes;
customer-service, return and refit records for as long as reasonably necessary to deal with enquiries, disputes, guarantees or legal claims;
marketing information until you unsubscribe or it is no longer appropriate to retain it;
fraud-prevention information where reasonably necessary to protect the business and customers; and
technical or analytics data in accordance with the settings and retention periods of the relevant services.
When personal information is no longer reasonably required, we will delete, anonymise or securely dispose of it where appropriate.
ACCESS
Access to personal information should be limited to people and service providers who reasonably need it for the relevant business purpose.
THIRD-PARTY PROCESSORS
Where third-party providers process personal information on our behalf, we aim to use providers appropriate to the nature of the service and the information involved.
DATA BREACHES
Where a personal-data breach occurs, we will assess the circumstances and take appropriate steps in accordance with applicable data protection law, including notification to the ICO or affected individuals where legally required.
QUESTIONS
For questions about how we protect or retain your data, contact:
5. COOKIE POLICY
WHAT ARE COOKIES?
Cookies are small files or pieces of information that may be stored on or accessed from your device when you visit a website.
Similar technologies can include pixels, tags, scripts, local storage and other technologies used to store or access information.
HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies and similar technologies to:
operate our online store;
maintain shopping-cart and checkout functionality;
process payments;
maintain website security;
remember preferences;
understand how visitors use our website;
improve website performance;
measure advertising effectiveness; and
support relevant marketing where permitted.
STRICTLY NECESSARY TECHNOLOGIES
Some technologies are necessary for the website or requested service to function.
These may include technologies used for:
shopping-cart functionality;
checkout;
payment processing;
fraud prevention;
security;
website navigation; and
remembering privacy choices.
Where applicable law allows, these may be used without consent because they are necessary to provide the requested service.
ANALYTICS
We may use analytics technologies to understand how people use our website.
This may include information such as:
pages visited;
approximate traffic source;
time spent on the website;
links clicked;
browser type; and
device type.
Where consent is required, analytics technologies will only be activated after the appropriate choice has been made.
ADVERTISING & MARKETING
We may use advertising or marketing technologies to:
measure whether advertising leads to website visits or purchases;
understand campaign performance;
create advertising audiences; and
show more relevant advertising.
Where prior consent is required, these technologies will not be activated until valid consent has been obtained.
THIRD PARTIES
Some cookies and similar technologies may be provided by third parties that support our website, ecommerce, payments, analytics or advertising.
The exact technologies in use may change as our website and service providers change.
Our cookie banner or cookie-preference tool should provide current choices and information about the categories of technologies in use.
YOUR CHOICES
Where our website provides a cookie banner or preference tool, you may be able to:
accept optional technologies;
reject optional technologies; or
manage your preferences.
You can also control cookies through your browser settings, although disabling certain technologies may affect website functionality.
CHANGES TO THIS COOKIE POLICY
We may update this policy as our website, technology providers or legal requirements change.
CONTACT
Questions about cookies can be sent to:
6. HALLMARKING INFORMATION
ONE RING AND CO is committed to complying with applicable UK precious-metal hallmarking requirements.
OUR GOLD
Where a ONE RING is described as 9-carat gold, this corresponds to a fineness of:
375
This means the alloy contains 375 parts of gold per thousand.
HALLMARKING
Where required by UK law, ONE RING products described and supplied as gold will carry a legally recognised hallmark confirming the precious-metal fineness.
The exact marks appearing on a ring may vary depending on the authorised hallmarking system, Assay Office or recognised hallmarking authority involved.
A hallmark is separate from a diamond grading certificate.
The hallmark relates to the precious metal.
The diamond grading certificate relates to the characteristics of the laboratory-grown diamond.
OFFICIAL DEALER'S NOTICE
UK hallmarking rules require dealers supplying precious-metal articles to make official hallmarking information available to customers.
The official British Hallmarking Council Dealer's Notice should be displayed prominently on this page in the form required for online retail.
WEBSITE ACTION: INSERT THE CURRENT OFFICIAL BRITISH HALLMARKING COUNCIL DEALER'S NOTICE OR APPROVED ONLINE VERSION HERE.
QUESTIONS
For questions about the hallmark on your ONE RING, contact:
7. AI-GENERATED IMAGERY & PRODUCT REPRESENTATION POLICY
ONE RING AND CO may use artificial intelligence as part of the creation or enhancement of visual content on our website, advertising and social media.
This may include:
lifestyle imagery;
model imagery;
backgrounds;
compositions;
product visualisations;
edited or enhanced imagery; and
other illustrative content.
We aim to ensure that imagery represents ONE RING and its intended appearance as accurately as reasonably possible.
However, AI-generated and AI-enhanced imagery is illustrative and may not reproduce every physical detail of the finished product exactly.
Differences may arise because of:
lighting;
perspective;
image scale;
screen settings;
rendering;
image processing;
the individual characteristics of each diamond; and
the limitations of AI-generated visual content.
For this reason, customers should rely on the written product description, stated specifications, diamond certification and order confirmation when determining the specification of the product being purchased.
Use of AI-generated imagery does not allow ONE RING AND CO to supply a product that does not conform to the description or specification forming part of the contract.
Your statutory rights remain unaffected.
8. COMPLAINTS & CONTACT
CUSTOMER SERVICE
For questions about an order, sizing, delivery, return or refit, contact:
Please include your order number where relevant.
COMPLAINTS
If you have a complaint, please provide:
your name;
your order number where applicable;
a description of the issue; and
any relevant supporting information.
We will review the complaint and aim to respond within a reasonable period.
Nothing in this process affects your statutory rights.
BUSINESS DETAILS
ONE RING AND CO
Adam van Loen, trading as ONE RING AND CO
41 Beech Avenue
Radlett
Hertfordshire
WD7 7DD
United Kingdom
Email: studio@oneringandco.com
9. MODEL CANCELLATION FORM
You do not have to use this form, but you may use it where you wish to cancel an eligible order.
To:
ONE RING AND CO
Adam van Loen, trading as ONE RING AND CO
41 Beech Avenue
Radlett
Hertfordshire
WD7 7DD
United Kingdom
Email: studio@oneringandco.com
I hereby give notice that I cancel my contract for the purchase of the following goods:
Order number:
Goods:
Ordered on:
Received on:
Customer name:
Customer address:
Customer signature:
(only required if submitted on paper)
Date:ONE RING AND CO
WEBSITE LEGAL PACK
Last updated: 26 September 2026
This document contains separate website policies and legal pages for ONE RING AND CO.
1. TERMS & CONDITIONS
These Terms & Conditions apply to purchases made from ONE RING AND CO.
Please read them carefully before placing an order. By placing an order with us, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects your statutory rights.
1.1 ABOUT US
ONE RING AND CO is the trading name of Adam van Loen, operating as a sole trader.
Business address:
41 Beech Avenue
Radlett
Hertfordshire
WD7 7DD
United Kingdom
Email: studio@oneringandco.com
Throughout these Terms & Conditions, references to “ONE RING AND CO”, “ONE RING”, “we”, “us” and “our” refer to Adam van Loen trading as ONE RING AND CO.
1.2 OUR PRODUCT
ONE RING AND CO offers a laboratory-grown diamond engagement ring in a choice of white or yellow gold.
The product page will state the specifications applicable to the ring, including the laboratory-grown diamond specification, precious metal, ring size options, certification and other relevant product information.
Our rings are made following your order.
We aim to describe our products accurately and provide the information you need to understand what you are purchasing.
1.3 LABORATORY-GROWN DIAMONDS
The diamond supplied with your ONE RING is a laboratory-grown diamond.
We use the terms “laboratory-grown” or “lab-grown” throughout our website and communications to distinguish our diamonds from naturally mined diamonds.
The diamond specification applicable to your order will be stated on the product page and/or order confirmation.
1.4 DIAMOND CERTIFICATION
Where stated on the product page, your ONE RING will be supplied with an independent diamond grading certificate.
The grading certificate relates to the individual diamond identified by the certificate number.
Diamond grading is carried out by the relevant independent grading laboratory, which is responsible for the grading information contained in its certificate.
Where the product page specifies a particular grading laboratory, diamond colour, clarity, carat weight or other grading characteristic, the diamond supplied will conform to the specification forming part of your order.
1.5 PLACING AN ORDER
To order your ONE RING, you will select your preferred gold colour and follow one of the available sizing routes.
You may be offered:
SIZE FIRST – receive a ONE RING SIZING KIT before your ring is made; or
KNOW YOUR SIZE? – provide your chosen ring size when placing your order.
Please check all order information carefully before completing checkout.
Our checkout process gives you the opportunity to review your order and correct errors before making payment.
By completing checkout using the final payment button, you acknowledge that you are placing an order that requires payment.
Once payment has been successfully processed, we will send you an order confirmation by email.
We reserve the right to decline or cancel an order where:
payment has not been authorised;
there has been an obvious pricing or product-information error;
we are unable to obtain or manufacture the product;
we reasonably suspect fraud or unauthorised payment; or
we are otherwise legally unable to fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount paid.
1.6 PRICES
Prices are displayed in GBP (£).
The total amount payable by you, including applicable taxes and any delivery charges, will be shown before you complete your purchase.
We may change our prices from time to time. A price change will not affect an order that we have already accepted.
We take reasonable care to ensure prices displayed on our website are correct.
If an obvious pricing error occurs, we may contact you before fulfilling the order and give you the opportunity to purchase the product at the correct price or cancel the order.
1.7 PAYMENT
Payment must be made in full when placing your order unless we expressly state otherwise.
Available payment methods will be displayed during checkout.
Payment processing may be provided by a third-party payment provider.
We do not normally receive or store your complete payment-card details.
Your payment provider may apply its own terms and privacy policy to your transaction.
1.8 RING SIZING
Ring sizing is personal and can vary between countries, jewellers, measuring tools and measuring methods.
Fit can also be affected by finger shape, temperature, swelling, time of day and personal preference.
For these reasons, a ring size cannot guarantee a particular subjective fit.
SIZE FIRST
If you choose SIZE FIRST, we will send you a ONE RING SIZING KIT before your ring is made.
You will use the Sizing Kit to help determine the ring size you would like us to manufacture.
You must then confirm your chosen final ring size to us in accordance with the instructions provided.
We will manufacture your ONE RING to the size you confirm.
KNOW YOUR SIZE?
If you already know the size you wish to order, you can provide that size when placing your order.
We will manufacture your ONE RING to the size selected in your order.
1.9 SIZING KIT, FIT & REFIT RESPONSIBILITY
The ONE RING SIZING KIT is designed to help you choose the size you would like us to manufacture.
We cannot guarantee that your ring will not need adjusting after you receive it.
Using the ONE RING SIZING KIT does not guarantee a perfect fit.
Finger size and preferred fit can vary for a number of reasons, including finger shape, temperature, swelling, time of day and personal preference. A ring that corresponds to the size selected using the Sizing Kit may therefore still feel too tight, too loose or simply not fit in the way you prefer.
Whether you use the ONE RING SIZING KIT or provide your size directly, you are responsible for confirming the final ring size you would like us to manufacture.
If we manufacture your ONE RING to the size you confirmed and the ring later needs to be made larger or smaller, the adjustment is treated as a separate refit service.
ONE RING AND CO does not cover the cost of resizing or refitting a ring where the ring has been manufactured to the size confirmed by you. This applies even if you used the ONE RING SIZING KIT before your ring was made.
Any refit or resize required after delivery must therefore be paid for separately by you at the applicable price.
The Sizing Kit is intended to improve the likelihood of selecting a suitable size, but it is not a fit guarantee and does not include free resizing.
This does not affect your statutory rights where the ring is faulty, has been manufactured to a different size from the size you confirmed, or otherwise does not conform to your order.
1.10 REFIT SERVICE & CHARGES
Refitting is a separate, paid service and is not included in the purchase price of your ONE RING.
If your ONE RING has been correctly manufactured to the size you confirmed but you later require a different size, you may use one of the refit options offered by ONE RING AND CO, subject to availability and the suitability of the requested adjustment.
PARTNER JEWELLER REFIT
Where available, you may take your ONE RING to one of our partner jewellers.
Current partner-jeweller refit charges are:
Yellow gold: £55
White gold: £65
We will provide the relevant partner-jeweller details and instructions.
INSURED POSTAL REFIT
Where available, we may arrange an insured postal refit service.
Current insured postal refit charges are:
Yellow gold: £100
White gold: £110
We will provide the relevant postage, packaging and return instructions.
The applicable refit price and service details will be confirmed before you purchase the service.
Refit prices may change for future refit requests. Any change will not affect a refit service you have already purchased.
Some size changes may not be technically appropriate or possible without remaking or replacing part of the ring. If that applies, we will explain the available options and any additional cost before any work is carried out.
These charges apply where the ring was correctly manufactured to the size confirmed by you. They do not limit your statutory rights where the ring is faulty, incorrectly manufactured or otherwise does not conform to the contract.
1.11 PRODUCTION & APPROXIMATE DELIVERY
Your ONE RING is made following your order.
Our usual production and delivery timeframe is approximately 4 weeks.
If you choose SIZE FIRST, the approximately 4-week timeframe will normally begin once you have confirmed your final ring size to us.
If you choose KNOW YOUR SIZE?, the approximately 4-week timeframe will normally begin once your order has been accepted and we have the information needed to begin production.
The 4-week timeframe is an estimate and is not a guaranteed delivery date.
Production, hallmarking, quality checks, supplier availability, shipping or other circumstances may occasionally cause an order to take longer.
If we become aware of a material delay affecting your order, we will contact you.
If we expressly agree a guaranteed delivery date with you, that agreed date will apply.
1.12 ORDER CHANGES
If you need to change information relating to your order, contact us as soon as possible at studio@oneringandco.com.
We cannot guarantee that an order can be changed once production has begun.
If we are able to accommodate a requested change after work has started, additional costs may apply. We will tell you about any additional charge before agreeing the change.
Nothing in this section removes any cancellation right that applies to you by law.
1.13 DELIVERY
Available delivery arrangements and any applicable charges will be shown before you complete your purchase.
We will provide dispatch or tracking information where available.
Please ensure your name, address and other delivery information are correct before submitting your order.
We are not responsible for delays caused by incorrect or incomplete delivery information supplied by you, although we will take reasonable steps to help resolve delivery problems.
The ring remains at our risk until it is delivered to you or to a person you have identified to receive it on your behalf, except where applicable law provides otherwise.
1.14 CHANGE-OF-MIND RETURNS
We offer a 14-day change-of-mind return period for eligible ONE RING purchases.
You must tell us that you wish to return your ONE RING within 14 days after receiving it.
To request a return, contact studio@oneringandco.com and include your name and order number.
Where you have a statutory right to cancel under applicable consumer law, nothing in these Terms restricts that right.
Where a statutory cancellation exception applies, any additional change-of-mind return right expressly offered by ONE RING AND CO is governed by the conditions of that return policy.
We will provide the appropriate return address and instructions.
1.15 RETURN POSTAGE
For a change-of-mind return, you are responsible for the cost of returning your ONE RING unless applicable law requires otherwise.
Because of the value of the product, the ring must be returned using an appropriately tracked and insured delivery service.
Depending on where inspection or processing takes place, the return address may be outside the United Kingdom.
We will tell you the correct return address before you send the ring.
We may offer to arrange suitable insured return delivery for you. If we do, the price will be confirmed before you choose that service.
Different rules apply where your ONE RING is faulty, damaged, incorrectly supplied or not as described.
1.16 INSPECTION SEAL
Your ONE RING may arrive with a ONE RING Inspection Seal attached.
We recommend leaving the Inspection Seal attached while inspecting and trying on your ring.
Removing the Inspection Seal does not automatically remove a statutory cancellation right where one applies.
You may handle and try on the ring to the extent reasonably necessary to establish its nature, characteristics and fit.
Returned rings will be inspected.
Where permitted by law, if a ring has been worn, damaged, altered or handled beyond what was reasonably necessary to inspect it and this has reduced its value, we may make an appropriate deduction from the refund.
1.17 RETURNING YOUR ONE RING
Please package your ONE RING securely and follow the return instructions we provide.
Unless inappropriate in the circumstances, please return the ring together with the items supplied with it, including:
ring box;
diamond grading certificate;
supplied documentation; and
other accessories supplied as part of the order.
If an original diamond grading certificate or another item materially associated with the value of the ring is not returned, this may affect the value of the returned goods and, where legally permitted, may be reflected in the refund.
1.18 REFUNDS
Where you validly exercise a statutory right to cancel, we will provide the refund required by law.
Where applicable, this includes the price paid for the goods and the cost of our standard outbound delivery option.
If you chose a more expensive delivery method than our standard option, we are not required to refund the additional amount above the standard delivery charge where the law permits.
Refunds will normally be issued using the same payment method used for the original transaction unless otherwise agreed.
Where permitted by law, we may withhold a refund until we have received the returned goods or you provide evidence that you have sent them back.
Where legally permitted, we may make a deduction for any reduction in value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and fit of the ring.
1.19 FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED PRODUCTS
We are under a legal duty to supply goods that conform to the contract.
If your ONE RING:
is faulty;
arrives damaged;
is not as described;
does not correspond with the agreed specification;
has been manufactured to a different ring size from the size you confirmed; or
is not the product you ordered,
please contact studio@oneringandco.com.
We may ask for photographs, measurements or other reasonable information to help us understand the problem.
Where we are legally responsible for the return of faulty or non-conforming goods, we will bear reasonable return costs where required by law.
Depending on the circumstances and your statutory rights, you may be entitled to remedies including repair, replacement, price reduction or refund.
1.20 PRODUCT IMAGES, AI-GENERATED CONTENT & APPEARANCE
Some images, lifestyle images, illustrations or other visual content used on the ONE RING AND CO website, advertising or social media may be created or enhanced using artificial intelligence.
We use these images to represent the intended appearance, style and presentation of ONE RING as accurately as reasonably possible.
However, AI-generated or AI-enhanced imagery is illustrative and may not reproduce every physical detail of the finished ring exactly.
The appearance of a ring may also vary because of lighting, photography, image processing, screen settings, scale, perspective and the individual visual characteristics of a diamond.
Gold colour may appear differently depending on lighting and screen settings.
Minor visual differences may therefore occur between imagery shown online and the physical ring you receive.
The product description, specifications and order confirmation form part of the description of the product you are purchasing.
Nothing in this section allows us to supply a product that does not conform to the description or specification forming part of your contract.
1.21 DIAMOND CHARACTERISTICS
Individual laboratory-grown diamonds of the same stated grade may display minor visual differences.
Where a specific graded diamond and certificate are allocated to your order, the certificate supplied relates to that diamond.
Nothing in this section allows us to supply a product that does not comply with the specification forming part of your contract.
1.22 CARE & WEAR
Fine jewellery should be treated with appropriate care.
Damage occurring after delivery as a result of accidents, misuse, inappropriate care, normal wear and tear or third-party alterations may not constitute a manufacturing fault.
Nothing in this section affects your statutory rights where a fault existed when the ring was supplied.
1.23 THIRD-PARTY ALTERATIONS
If you independently instruct another jeweller or third party to alter, repair or resize your ONE RING outside a service arranged by us, we are not responsible for damage or problems caused by that third party's work.
Third-party work does not remove any rights you may have in relation to a separate fault for which we remain legally responsible.
1.24 WEBSITE INFORMATION
We take reasonable care to keep information on our website accurate and up to date.
We may change product information, availability, website content, refit options and prices from time to time.
Changes will not retrospectively alter an order already accepted by us except where required by law or expressly agreed with you.
1.25 PROMOTIONS
From time to time we may offer promotional codes or other offers.
Any specific conditions applicable to an offer will be made clear when the offer is made.
Unless otherwise stated, promotional codes have no cash value and cannot be exchanged for cash.
We reserve the right to withdraw or correct a promotion where there has been an obvious error, fraud or misuse, provided this does not interfere with rights already acquired under an accepted contract.
1.26 OUR LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
Where you are purchasing as a consumer, we are not responsible for business losses such as loss of profit, revenue, business opportunity or commercial interruption.
1.27 EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for a delay or failure caused by circumstances outside our reasonable control where the law permits.
If such an event materially affects our ability to fulfil your order, we will contact you and take reasonable steps to minimise the effect of the delay.
Your statutory rights remain unaffected.
1.28 COMPLAINTS
If you have a complaint about an order, product or service, contact:
Please include your name, order number where applicable and details of your concern.
We will review your complaint and aim to respond within a reasonable period.
1.29 GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.
If you live elsewhere in the United Kingdom, you retain any mandatory consumer rights and protections available to you under the laws applicable where you live.
Nothing in these Terms limits rights that cannot legally be excluded.
1.30 CONTACT
ONE RING AND CO
Adam van Loen, trading as ONE RING AND CO
41 Beech Avenue
Radlett
Hertfordshire
WD7 7DD
United Kingdom
Email: studio@oneringandco.com
2. DELIVERY & RETURNS POLICY
This page is a plain-English summary of our delivery, sizing, refit and returns process. Our Terms & Conditions contain the full contractual terms.
DELIVERY
Your ONE RING is made following your order.
Our usual production and delivery timeframe is approximately 4 weeks.
If you choose SIZE FIRST, this timeframe will normally begin once you confirm your final ring size.
The 4-week timeframe is an estimate rather than a guaranteed delivery date.
We will provide tracking information where available once your ring has been dispatched.
SIZE FIRST
If you choose SIZE FIRST, we send you the ONE RING SIZING KIT before your ring is made.
You use the kit to help choose the size you would like us to manufacture and then confirm that size to us.
The sizing kit is designed to help you choose a suitable size, but it does not guarantee a perfect fit.
KNOW YOUR SIZE?
If you already know the size you want, you can select it when ordering and we will make your ONE RING to that size.
REFITS
We cannot guarantee that a ring will never need adjusting.
Finger size and preferred fit can change or vary, even where our Sizing Kit has been used.
If your ring is correctly made to the size you confirmed but you later require a different size, the refit is a separate paid service.
We do not cover the cost of a refit simply because the ring requires a different fit after delivery, including where you used the ONE RING SIZING KIT.
Current refit options are:
Partner jeweller
Yellow gold: £55
White gold: £65
Insured postal refit
Yellow gold: £100
White gold: £110
If we manufacture your ring to a different size from the size you confirmed, or the ring is otherwise faulty or non-conforming, your statutory rights are unaffected.
CHANGE-OF-MIND RETURNS
We offer a 14-day change-of-mind return period for eligible ONE RING purchases.
You must tell us within 14 days after receiving your ring that you wish to return it.
Email studio@oneringandco.com with your name and order number.
We will provide the return address and instructions.
RETURN DELIVERY
For change-of-mind returns, you are responsible for the cost of return delivery unless applicable law requires otherwise.
Because of the value of the ring, returns must use an appropriately tracked and insured service.
Depending on where inspection or processing takes place, the return address may be outside the UK.
We may offer to arrange insured return delivery for you at your cost.
INSPECTION SEAL
Your ONE RING may arrive with an Inspection Seal attached.
We recommend leaving it attached while checking the appearance and fit.
Removing the seal does not automatically remove a statutory cancellation right where one applies.
However, if the ring has been worn, altered, damaged or handled beyond what was reasonably necessary to inspect it, a lawful deduction may be made for any resulting reduction in value.
FAULTY OR INCORRECT PRODUCTS
If your ring is faulty, damaged, not as described, manufactured to the wrong confirmed size or otherwise does not conform to your order, contact studio@oneringandco.com.
Your statutory consumer rights remain unaffected.
3. PRIVACY POLICY
WHO WE ARE
ONE RING AND CO is the trading name of Adam van Loen, operating as a sole trader.
For the purposes of UK data protection law, Adam van Loen trading as ONE RING AND CO is the data controller responsible for your personal information.
Business address:
41 Beech Avenue
Radlett
Hertfordshire
WD7 7DD
United Kingdom
Email: studio@oneringandco.com
INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect:
your name;
email address;
telephone number;
billing address;
delivery address;
order information;
ring size;
product preferences;
transaction and payment information;
correspondence with us;
return and refit information;
marketing preferences;
IP address;
browser and device information;
website usage information; and
cookie and similar technology information.
We generally do not receive or store your complete payment-card details. Payments are processed through third-party payment providers.
HOW WE COLLECT INFORMATION
We may collect information directly from you when you:
place an order;
request a sizing kit;
confirm a ring size;
contact us;
complete a form;
request a return or refit;
sign up for marketing; or
otherwise provide information to us.
We may also receive technical and transaction information from service providers that help us operate our website, process payments, deliver orders, prevent fraud or provide analytics.
HOW WE USE YOUR INFORMATION
We may use personal information to:
process and fulfil orders;
manufacture and size your ring;
take and confirm payment;
arrange delivery;
send order updates;
send and manage sizing kits;
provide refit services;
process returns and refunds;
provide customer support;
prevent and investigate fraud;
maintain business and accounting records;
comply with legal and regulatory obligations;
protect our business and customers;
operate and improve our website;
understand website usage;
measure advertising performance; and
send marketing communications where permitted.
LEGAL BASES
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to enter into or perform our contract with you.
Legal obligation – where we must process or retain information to comply with law.
Legitimate interests – where processing is reasonably necessary for our business interests and those interests are not overridden by your rights.
Consent – where the law requires us to obtain your consent, including for certain marketing or tracking activities.
WHO WE SHARE INFORMATION WITH
We may share information where reasonably necessary with organisations that help us operate ONE RING AND CO, including:
website and ecommerce platform providers;
payment processors;
jewellery manufacturers and suppliers;
specialist jewellers and refit providers;
couriers and delivery companies;
fulfilment providers;
email and communication providers;
website hosting providers;
analytics providers;
advertising providers where permitted;
fraud-prevention providers;
accountants;
legal advisers;
insurers; and
regulators, courts or law-enforcement bodies where required.
We do not sell your personal information.
INTERNATIONAL TRANSFERS
Some suppliers or technology providers may operate outside the United Kingdom.
Where personal information is transferred internationally, we will use appropriate safeguards where required by applicable data protection law.
DATA RETENTION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet legal, accounting, tax, fraud-prevention and dispute-handling requirements.
Further information is provided in our separate Data Protection & Retention Policy.
YOUR RIGHTS
Depending on the circumstances, you may have rights to:
access personal information we hold about you;
correct inaccurate information;
complete incomplete information;
request deletion in certain circumstances;
restrict processing in certain circumstances;
object to certain processing;
receive certain information in a portable format;
withdraw consent where processing relies on consent; and
object to direct marketing.
To exercise a right, contact studio@oneringandco.com.
We may need to verify your identity.
COMPLAINTS
If you are concerned about how we use your personal information, please contact us first.
You also have the right to complain to the Information Commissioner's Office (ICO).
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the date of the most recent update.
4. DATA PROTECTION & RETENTION POLICY
This policy explains in more detail how ONE RING AND CO approaches the storage, security, retention and deletion of personal information.
DATA PROTECTION PRINCIPLES
We aim to process personal information lawfully, fairly and transparently.
We aim to collect only information that is reasonably necessary for the relevant purpose and to keep information accurate and appropriately protected.
DATA WE NEED TO FULFIL AN ORDER
To fulfil an order we may need information including:
customer name;
contact details;
billing and delivery information;
order details;
ring size;
product selection;
payment status;
delivery information; and
communications relevant to the order.
This information may be shared with appropriate service providers where necessary to manufacture, process, deliver or service your order.
PAYMENT DATA
Payment-card information is generally collected and processed directly by our payment provider.
ONE RING AND CO does not ordinarily receive or store your complete payment-card number or security code.
SECURITY
We take reasonable technical and organisational measures designed to protect personal information from:
unauthorised access;
accidental loss;
misuse;
alteration;
destruction; and
unauthorised disclosure.
No electronic storage or internet transmission system can be guaranteed to be completely secure.
RETENTION
Different types of information may be retained for different periods depending on why we hold it.
We may retain:
order, payment and transaction records for accounting, tax and legal purposes;
customer-service, return and refit records for as long as reasonably necessary to deal with enquiries, disputes, guarantees or legal claims;
marketing information until you unsubscribe or it is no longer appropriate to retain it;
fraud-prevention information where reasonably necessary to protect the business and customers; and
technical or analytics data in accordance with the settings and retention periods of the relevant services.
When personal information is no longer reasonably required, we will delete, anonymise or securely dispose of it where appropriate.
ACCESS
Access to personal information should be limited to people and service providers who reasonably need it for the relevant business purpose.
THIRD-PARTY PROCESSORS
Where third-party providers process personal information on our behalf, we aim to use providers appropriate to the nature of the service and the information involved.
DATA BREACHES
Where a personal-data breach occurs, we will assess the circumstances and take appropriate steps in accordance with applicable data protection law, including notification to the ICO or affected individuals where legally required.
QUESTIONS
For questions about how we protect or retain your data, contact:
5. COOKIE POLICY
WHAT ARE COOKIES?
Cookies are small files or pieces of information that may be stored on or accessed from your device when you visit a website.
Similar technologies can include pixels, tags, scripts, local storage and other technologies used to store or access information.
HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies and similar technologies to:
operate our online store;
maintain shopping-cart and checkout functionality;
process payments;
maintain website security;
remember preferences;
understand how visitors use our website;
improve website performance;
measure advertising effectiveness; and
support relevant marketing where permitted.
STRICTLY NECESSARY TECHNOLOGIES
Some technologies are necessary for the website or requested service to function.
These may include technologies used for:
shopping-cart functionality;
checkout;
payment processing;
fraud prevention;
security;
website navigation; and
remembering privacy choices.
Where applicable law allows, these may be used without consent because they are necessary to provide the requested service.
ANALYTICS
We may use analytics technologies to understand how people use our website.
This may include information such as:
pages visited;
approximate traffic source;
time spent on the website;
links clicked;
browser type; and
device type.
Where consent is required, analytics technologies will only be activated after the appropriate choice has been made.
ADVERTISING & MARKETING
We may use advertising or marketing technologies to:
measure whether advertising leads to website visits or purchases;
understand campaign performance;
create advertising audiences; and
show more relevant advertising.
Where prior consent is required, these technologies will not be activated until valid consent has been obtained.
THIRD PARTIES
Some cookies and similar technologies may be provided by third parties that support our website, ecommerce, payments, analytics or advertising.
The exact technologies in use may change as our website and service providers change.
Our cookie banner or cookie-preference tool should provide current choices and information about the categories of technologies in use.
YOUR CHOICES
Where our website provides a cookie banner or preference tool, you may be able to:
accept optional technologies;
reject optional technologies; or
manage your preferences.
You can also control cookies through your browser settings, although disabling certain technologies may affect website functionality.
CHANGES TO THIS COOKIE POLICY
We may update this policy as our website, technology providers or legal requirements change.
CONTACT
Questions about cookies can be sent to:
6. HALLMARKING INFORMATION
ONE RING AND CO is committed to complying with applicable UK precious-metal hallmarking requirements.
OUR GOLD
Where a ONE RING is described as 9-carat gold, this corresponds to a fineness of:
375
This means the alloy contains 375 parts of gold per thousand.
HALLMARKING
Where required by UK law, ONE RING products described and supplied as gold will carry a legally recognised hallmark confirming the precious-metal fineness.
The exact marks appearing on a ring may vary depending on the authorised hallmarking system, Assay Office or recognised hallmarking authority involved.
A hallmark is separate from a diamond grading certificate.
The hallmark relates to the precious metal.
The diamond grading certificate relates to the characteristics of the laboratory-grown diamond.
OFFICIAL DEALER'S NOTICE
UK hallmarking rules require dealers supplying precious-metal articles to make official hallmarking information available to customers.
The official British Hallmarking Council Dealer's Notice should be displayed prominently on this page in the form required for online retail.
WEBSITE ACTION: INSERT THE CURRENT OFFICIAL BRITISH HALLMARKING COUNCIL DEALER'S NOTICE OR APPROVED ONLINE VERSION HERE.
QUESTIONS
For questions about the hallmark on your ONE RING, contact:
7. AI-GENERATED IMAGERY & PRODUCT REPRESENTATION POLICY
ONE RING AND CO may use artificial intelligence as part of the creation or enhancement of visual content on our website, advertising and social media.
This may include:
lifestyle imagery;
model imagery;
backgrounds;
compositions;
product visualisations;
edited or enhanced imagery; and
other illustrative content.
We aim to ensure that imagery represents ONE RING and its intended appearance as accurately as reasonably possible.
However, AI-generated and AI-enhanced imagery is illustrative and may not reproduce every physical detail of the finished product exactly.
Differences may arise because of:
lighting;
perspective;
image scale;
screen settings;
rendering;
image processing;
the individual characteristics of each diamond; and
the limitations of AI-generated visual content.
For this reason, customers should rely on the written product description, stated specifications, diamond certification and order confirmation when determining the specification of the product being purchased.
Use of AI-generated imagery does not allow ONE RING AND CO to supply a product that does not conform to the description or specification forming part of the contract.
Your statutory rights remain unaffected.
8. COMPLAINTS & CONTACT
CUSTOMER SERVICE
For questions about an order, sizing, delivery, return or refit, contact:
Please include your order number where relevant.
COMPLAINTS
If you have a complaint, please provide:
your name;
your order number where applicable;
a description of the issue; and
any relevant supporting information.
We will review the complaint and aim to respond within a reasonable period.
Nothing in this process affects your statutory rights.
BUSINESS DETAILS
ONE RING AND CO
Adam van Loen, trading as ONE RING AND CO
41 Beech Avenue
Radlett
Hertfordshire
WD7 7DD
United Kingdom
Email: studio@oneringandco.com
9. MODEL CANCELLATION FORM
You do not have to use this form, but you may use it where you wish to cancel an eligible order.
To:
ONE RING AND CO
Adam van Loen, trading as ONE RING AND CO
41 Beech Avenue
Radlett
Hertfordshire
WD7 7DD
United Kingdom
Email: studio@oneringandco.com
I hereby give notice that I cancel my contract for the purchase of the following goods:
Order number:
Goods:
Ordered on:
Received on:
Customer name:
Customer address:
Customer signature:
(only required if submitted on paper)
Date: